We provide complete solutions to address your unique needs in the areas of Unified Communication, Collaboration, Mobility, Contact Centre, and Business Application. We are consultants who focused on your journey mapping, business case analysis, return on investment (ROI) and best practices based on your existing environments. we aim to be your trusted advisor and long term technology partner for all your communication needs.
Since 1999, we have been specialising in complex and large scale contact centre systems integration. Our business has grown from professional services and systems integration into a complete suite of applications, solutions and technologies which improves business efficiency, optimise engagement and increase customer satisfaction. This includes everything from configuration of solutions in its simplest form to completely customised developed software solutions and as far as Computer Telephony Integration (CTI), Interactive Voice Response (IVR), IVR Reporting and Call Flow Admin Portal, IVR Integration Connectors for SAP, Siebel, Web Service, Mainframe, TCP etc, and Automated Outbound Dialler (Preview & Predictive), Speech Recognition, Workforce Management integrations and Omni Channel Contact Centre adaptations.
Interactive Voice Response (IVR), IVR Reporting and Call Flow Admin Portal, IVR Integration Connectors for SAP, Siebel, Web Service, Mainframe, TCP etc, and Automated Outbound Dialler (Preview & Predictive), Speech Recognition, Workforce Management integrations and Omni Channel Contact Centre adaptations.
In 2004, Atreides established our own in-house Application Software as complementary value added application to our individual customers. We believe in adding value with our expertise and experiences, doing good business with customers and partners, acting with integrity and respecting the people we serve, our own staff and the wider community.
Trusted by a wide range of industries, our solutions are designed, delivered and supported by skilled professionals located in Singapore, Malaysia, Thailand and so on. We work with our strategic long term partners to support you regionally.
Atreides’s mission is to help businesses Get Best Practices on Topics Including Customer Engagement, Unified Communications,
Collaboration, Digital Channels, Customer Journeys, Self-Service and More..
We combine our customer engagement products and services with market-leading technologies to provide end-to-end solutions. We carefully choose our partners to ensure seamless integration, robust functionality and exceptional cost of ownership.
We believe it’s not just about the latest technology. It’s about what you can do with it. We offer you a highly energetic yet focussed approach steeped in innovation and demonstrable capacity to execute.
AudioCodes Ltd. designs, develops and sells advanced Voice-over-IP and converged VoIP and Data networking products and applications to service providers and enterprises. The company provides a diverse range of innovative, cost-effective products including Media Gateways, Enterprise Session Border Controllers (E-SBC), Residential Gateways, Multi-Service Business Routers, IP Phones, Mobile VoIP Clients, Media Servers and Value Added Applications, and products for Microsoft Skype for business. Visit www.audiocodes.com to find out more.
Cisco Systems, Inc. is an American multinational technology company headquartered in San Jose, California, that designs, manufactures and sells networking equipment. Unified communications of Cisco deliver integrated voice, video, mobility, and presence services across endpoints, devices, and applications. Visit www.cisco.com to find out more.
Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit www.genesys.com to find out more.
NICE (NASDAQ: NICE) is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. Visit www.nice.com to find out more.
Polycom is a multinational corporation that develops video, voice and content collaboration and communication technology. The firm employs approximately 3,800 employees and had annual revenues of approximately $1.4 billion in 2013. Visit www.polycom.com to find out more.