Patient engagement plays a pivotal role in your business. With advancement of technology, patients tend to have higher expectations for self-service access to coordinate with care centre updates more effectively, be notified with health reminders and tips proactively, and check their personal information and context easily.
We aim to help you in building interactive communication strategies to achieve objectives: keep up with the growing demand for quality services, constrained resources and improving the quality of care delivery.
For example, self-service strategy can migrate patient enquiries away from medical staff, who in return can dedicate their time to providing better service and quality healthcare. Patients can also have flexibility to enrol plans online, do self-service for to arrange appointments, check test results, review billing and so on.