Inbound sales and e-commerce contact centres handle incoming communications with customers and prospects via all channels. Thanks to smart-phones and other portable media devices, Interactions of inbound, web-based activities and social media are growing tremendously. Online shopping cart abandonment represents up to $1.79 trillion lost in revenue, a great motivator for e-commerce contact centre improvements.
For example, for banking industry – assisting in the close of applications for credit cards, loans. Insurance companies – Fielding questions and assisting in filing a claim; For Government – paying a fine online or through a IVR.
|The Abandoned shopping cart||
|Silo channel customer experience||
|Credit card PCI compliance||
Our solution helps your organization to reduce shopping cart abandonment and bounce rates, reduce customer contact and cost to serve so that you can improve sales conversions