The collections contact centre relies heavily on both inbound calls and outbound calls. It operates to collect moneys owed to a business from either consumers or businesses that have taken on debt obligations.
For example, for telco industry – proactive usage notification to prevent bill shock; banking industry – Multi-channel credit card payment reminders; Utilities – Notice of service shut-off for non-payment.
|Increase collection rates – reduce cost of collections||
|Improving customer experience (CX)||
Key Performance Indicators (KPI) are right person contact rate, live party answer rate, agent utilisation, cost per contact etc. core objective is to collect as much of the debt as possible, as quickly and efficiently as possible. We design intelligent outbound solutions for you.