Let’s create an effortless Omni Channel customer experience with ATREIDES

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Contact us Now to arrange a discovery session with Atreides’ experienced consultants

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Atreides, we provide total solutions for your communication needs.

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Consultancy

We believe in fully understand your unique business and expectation of all stakeholders, in order to assist your organization to define and align strategies, KPIs, ROIs, Business Goal and Roadmap

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Implementation
service

We provide a complete secured and protective implementation that ensures your solutions are running at peak efficiency and capacity. Before actual on-site installation and implementation, a simulative set-up of your system or application will be created and preliminarily tested to mitigate risk against any imminent disruption.

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INTEGRATION
SERVICE

Our dedicated team of technical professionals have more than 20-year experience handling different contact center platform integration. we familiarise traditional TDM PBX integration; CTI integration; ODBC, JDBC database (Oracle, MS SQL etc); Web technologies integration (.Net, Java, web services);

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CUSTOMIZATION
SERVICE

We understand the complexity of your business requirement, that’s why Our in-depth experienced in-house programming team can tailor and customise solutions of your application to create a dynamic synergy that enhances your entire business operation and meet your business objectives.

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Professional
service

we have certified technical professionals with extensive experience and expertise for your solution consulting, design, architecture, planning, delivery, maintenance and much more

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SUPPORT SERVICE

Our experienced engineering services team helps you to maintain higher availability of your system and application with integrated maintenance; Better results from better skilled engineers, we are confident to provide you the highest level of proactive support through High Availability, monitoring and regular maintenance programmes.

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Unified Communication

We transform the traditional workplace into a productive workspace that moves with you. Working together, people can achieve extraordinary things. Improve collaboration with technology that empowers people to engage and innovate — anywhere, on any device.

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Collaboration

Voice, video conferencing, instant messaging and mobility applications are increasingly being adopted by organisations throughout the world. We can help you develop one integrated experience with one point of contact, so your business operates with optimised efficiency and reliability.

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Contact Centre

Today we segment targets by industry & Persona. By adding the contact centre type to our segmentation, we can help to make it specific, relevant and make it personal. We have in-depth experience with different types of contact centres, and help our customers to manage challenges and pain points across not only their industry, & contact centre type, but also their specific roles.

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Application Software

In 2004, we have developed a set of customised packages of applications as complementary solution for your existing system. We understand the complexity and dynamics of your business and strives to add value of our expertise through customisation and standard applications designed to suit your unique business requirement.

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Industrial Reference

  • Companies in banking and financial industry are facing challenges in customer retention…

    BANKING &
    FINANCIAL SERVICES

  • Government agencies offer a complex and varied array of services..

    GOVERNMENT

  • The industry is under pressure to reduce costs and improve operational performance

    ENERGY & UTILITIES

  • The telecommunication sector continues to be at the epic enter for growth..

    TELECOMMUNICATION

  • We fully understand the dynamic nature of your business to meet customer’s service

    OUTSOURCES CONTACT
    CENTRE BUSINESS

  • The media industry must find ways to cut costs while offering consumers more choice

    MEDIA

  • Patient engagement plays a pivotal role in your business.

    HEALTHCARE

  • It can be difficult for hotels to keep up with recent changes

    TRAVEL & HOSPITALITY