Our dedicated team of technical professionals have more than 20-year experience handling different contact center platform integration. we familiarise traditional TDM PBX integration; CTI integration; ODBC, JDBC database (Oracle, MS SQL etc); Web technologies integration (.Net, Java, web services); Middleware Integration platforms (MQ Series, Tuxedo etc); and Proprietary host systems with open APIs.
We also have integration experience of adaptors for different CRM systems, such as SAP, CA, Siebel, MS CRM, or individual customized CRM. Our proven industry experience can provide assistance to your organization to define and plan the best practise of migration strategies and ensure seamless interoperability for your agents using contact center applications and existing CRM. We also have “out-of-the- box” plug-in to avoid in-house interface development costs and time delays.
We understand the complexity of your business requirement, that’s why Our in-depth experienced in-house programming team can tailor and customise solutions of your application to create a dynamic synergy that enhances your entire business operation and meet your business objectives.