Contact Centre virtualisation gives you everything you need to operate a highly scalable and flexible Contact Centre solution at a lower cost of operations. With our solution, customers are directed to the right person, with the right skills – based on your business rules – regardless of the location or channel they use. Customers no need to repeat information anymore, agents know the customer’s intent, context and history they need to serve the customer.
Virtualisation can help your operation scale to handle a higher volume of customer inquiries more efficiently. And it can make it possible to eliminate local PBXs and ACDs, further reducing total cost of ownership.