Proactive Web Engagement

Your prospective customer is interested in your products/service, and try to find out information from Web or social media, can you recognize the interest and offer expert advice via chat or social media?

Powerful Web chat and collaboration features enable your contact center agents to deliver immediate answers to customer questions supported by comprehensive information stored in a shared knowledgebase of Web pages and other Web-based content.

We help your organization to design most suitable Web Engagement Solution that provides:

  • Powerful multiple-chat capabilities
  • Shared platform and infrastructure with other omni channel interaction solutions
  • Robust monitoring and reporting tools
  • Promotion of customer self-service options
  • Co-Browse feature for agents to handle technical assistance more efficiently

The ability to deliver effective, personalized assistance that enhances the customer experience makes Proactive Web Engagement an ideal solution for both sales- and service-oriented contact centers. High-value, live, and highly secure assistance to online customers and prospects helps your company convert Website visitors into profitable, long-term customers.