We provide complete solutions to address your unique needs in the areas of Unified Communication, Collaboration, Mobility, Contact Centre, and Business Application. We are consultants who focused on your journey mapping, business case analysis, return on investment (ROI) and best practices based on your existing environments. we aim to be your trusted advisor and long term technology partner for all your communication needs.

Since 1999, we have been specialising in complex and large scale contact centre systems integration. Our business has grown from professional services and systems integration into a complete suite of applications, solutions and technologies which improves business efficiency, optimise engagement and increase customer satisfaction. This includes everything from configuration of solutions in its simplest form to completely customised developed software solutions and as far as Computer Telephony Integration (CTI), Interactive Voice Response (IVR), IVR Reporting and Call Flow Admin Portal, IVR Integration Connectors for SAP, Siebel, Web Service, Mainframe, TCP etc, and Automated Outbound Dialler (Preview & Predictive), Speech Recognition, Workforce Management integrations and Omni Channel Contact Centre adaptations.

Interactive Voice Response (IVR), IVR Reporting and Call Flow Admin Portal, IVR Integration Connectors for SAP, Siebel, Web Service, Mainframe, TCP etc, and Automated Outbound Dialler (Preview & Predictive), Speech Recognition, Workforce Management integrations and Omni Channel Contact Centre adaptations.

In 2004, Atreides established our own in-house Application Software as complementary value added application to our individual customers. We believe in adding value with our expertise and experiences, doing good business with customers and partners, acting with integrity and respecting the people we serve, our own staff and the wider community.

Trusted by a wide range of industries, our solutions are designed, delivered and supported by skilled professionals located in Singapore, Malaysia, Thailand and so on. We work with our strategic long term partners to support you regionally.

We combine our customer engagement products and services with market-leading technologies to provide end-to-end solutions. We carefully choose our partners to ensure seamless integration, robust functionality and exceptional cost of ownership.

We believe it’s not just about the latest technology. It’s about what you can do with it. We offer you a highly energetic yet focussed approach steeped in innovation and demonstrable capacity to execute.